Shipping and Delivery

FREE SHIPPING ON ORDERS OVER $149 & NO TAX

We offer free ground shipping on standard orders over $149.99 and NO SALES TAX, we pay your sales tax if shipment is to VA. Regarding shipping, a few of our vendors require that we charge shipping on their products. For special order items with required shipping we charge the very minimum amount agreed upon with that vendor. Which means that those particular items cannot be found anywhere on the web at a better price.  We also charge shipping for oversized items including, but not limited to spars, boats, poles, and winches.  That is the ONLY time that you will see charges for orders over the $149 mark. Free shipping is only available in the continental US and orders will be shipped ground.  If you are looking to ship to AK, HI, PR, Canada or another country that shipping quote will be done manually, but we CAN ship internationally. Orders may take up to 48 hours to process.   If you have any questions, please don't hesitate to give us a call! 800.273.9491.

Expedited Shipping Delivery
For an additional fee we can sometimes arrange for rush delivery by UPS to most destinations, but you will need to call us for details. Note: Business Days are Monday through Friday. Expedited service is not available for some oversize items, for items shipped from the manufacturer or for items shipped outside the contiguous 48 states, or APO addresses.

Returns

At LayLine our return policy is simple. If you aren’t happy, we aren’t happy. We have a 100% Satisfaction Guarantee on all products not marked as non-returnable. If you are not completely satisfied with your purchase it may be returned within 14 days of receipt of product for a complete refund* to the same credit card it was purchased on, less the actual shipping and handling costs, or for a store credit or exchange. After 14 days, up to 30, we will gladly issue a store credit or exchange. We do not accept returns after 30 days from delivery of product. This applies to all returnable items. *While we try to make sure as many products as possible do not incur a restock fee, we do require a 10% restock fee on the return on some specialty items. See below for details on non-returnable items as well as on our "Return and Exchanges" page.* Actual shipping charges will apply to exchanges. Please note that returned items purchased with a free shipping offer or promotion will have the actual cost of shipping and handling subtracted from the refund. Please allow up to two billing cycles to see your credit on your statement.  Please see our Returns section for more detailed information.

* Examples of non-refundable items at LayLine are any running or standing rigging. Also any items on sale, custom ordered, or custom embroidered, screen printed, or similar are not returnable. They cannot be returned, exchanged, modified or cancelled once the order has been placed. If you are unsure whether or not the items you are interested in can be returned, please call us at 1.800.273-9491